Policies

Click on the buttons below to download more information about each policy.

  • Antibiotic Policy

    We work hard to not overuse antibiotics.

    We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

    We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

  • Appointment Policy

    Everyone's Time is Equally Valuable.

    We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

    Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.
    Upcoming Appointments Via Phone/Text Message/Email

    Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

    A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

    For new patients, a fee may be charged if the FIRST appointment is missed.

  • Technology Policy

    Efficiency through the use of technology

    You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

  • Financial Policy
    Our notice of Privacy Practices provides information about how we may use and disclose your protected health information. The notice contains a patient rights section describing your rights under the law. You have the right to review our notice before signing this consent. The terms of our notice may change. If we change our notice, you may obtain a revised copy by contacting our office. You have the right to request that we restrict how protected health information about you is used or disclosed for treatment, payment, or health care operations. We are not required to agree to this restriction, but if we do, we shall honor that agreement. 
    • I will notify the office of any changes in my health or the above information.
    • I understand and agree that regardless of any insurance status I am ultimately responsible for the balance of my account. I understand that there is a $20 charge if I fail to cancel my appointment at least 24 hours in advance and will be charged at the time of my next visit.  
    • You consent to our use and disclosure of protected health information about you for treating, payment and health care operations. You have the right to revoke this consent, in writing, signed by you. However, such a revocation shall not affect any disclosures we have already made in reliance on your prior consent. The practice provided this form to comply with the Health Information Portability and Accountability Act of 1996 (HIPPA).
  • Privacy Policy HIPAA
    Our practice complies with the Health Information Portability and Accountability Act of 1996 (HIPPA). Our notice of Privacy Practices provides information about how we may use and disclose your protected health information. The notice contains a patient rights section describing your rights under the law. You have the right to review our notice before signing this consent. The terms of our notice may change. If we change our notice, you may obtain a revised copy by contacting our office. You have the right to request that we restrict how protected health information about you is used or disclosed for treatment, payment, or health care operations. We are not required to agree to this restriction, but if we do, we shall honor that agreement. 
    • You agree to allow us to send you electronic appointment notifications through email and or text message.  
    • Protected health information may be disclosed or used for treatment, payment or health care operations.